Scope and parties
(1) These Terms of Service govern every contract between the provider Rmsclaud Retail d.o.o., ul. Njegoševa 22, 81000 Podgorica, Crna Gora, and its customers concerning the supply of Rmsclaud modules that integrate with SiteMinder.
(2) Rmsclaud supplies these modules only to businesses (persons carrying on a trade, profession, or independent business activity). Consumer contracts are excluded.
(3) Customer terms deviating from these Terms of Service apply only if Rmsclaud consents to them in writing.
Contract formation and activation
(1) The presentation of a module in the Rmsclaud catalogue constitutes a binding offer capable of acceptance by placing an order.
(2) The contract is formed when Rmsclaud sends an order confirmation email to the customer.
(3) Activation of a module requires the customer to grant a valid OAuth token via the SiteMinder login flow.
Prices and payment
(1) All prices are quoted in Australian Dollars (AUD), per property, per month, exclusive of applicable taxes.
(2) Billing occurs monthly in advance by card (Stripe) or bank transfer.
(3) Late payment attracts default interest at the Montenegro statutory rate.
Term and cancellation
(1) Modules are supplied on a monthly rolling basis. Cancellation takes effect at the end of the paid billing cycle.
(2) Cancellation is accepted by email to support@rmsclaud.org or from the customer account dashboard.
Service scope · 99.5% SLA
(1) Rmsclaud supplies web-based modules that interact with the customer’s SiteMinder property via the official SiteMinder API.
(2) Committed availability: 99.5% monthly average. Missed months result in an automatic invoice credit at the next billing cycle.
(3) Scheduled maintenance is announced 72 hours in advance.
(4) Support responses within 4 business hours (Podgorica time) on standard tickets. Critical incidents (P1) 24/7 with 2-hour response.
Liability
(1) Rmsclaud is liable without limitation for wilful misconduct and gross negligence.
(2) For ordinary negligence, liability is limited to cardinal contractual obligations and to typically foreseeable damage, capped at 12 months of fees under the affected contract.
Governing law and venue
(1) These Terms are governed by the law of Montenegro, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) Exclusive venue: Osnovni sud u Podgorici.