How Rmsclaud started
Rmsclaud was founded in 2019 in Podgorica by two former hoteliers and a channel-management consultant. The founding team spent years running boutique properties on SiteMinder and repeatedly hit the same wall: every small extension — a parity monitor, a group-booking handler, a nightly export of reservations to their BI tool — meant a bespoke consulting engagement and weeks of waiting.
We started the shop as a way to bundle those little utilities into ready-to-run modules and let any SiteMinder hotelier switch them on with an OAuth token. The catalogue is deliberately small. Every module we ship has to prove itself against a real hotel operator before it lands in the shop.
People behind the shop
Milena Radović — CEO
Former Director of Revenue at a coastal Adriatic resort group. Ten years on the SiteMinder platform. Milena runs sales, partnerships, and the module roadmap.
Stefan Popović — CTO
Former principal engineer at a mid-market PMS vendor. Fifteen years in hospitality technology. Stefan runs engineering, the API-integration layer, and the security programme.
Fourteen more people
The rest of the team — engineering, solutions, support, finance — is fourteen strong. We are deliberately small. Every person on the team has a direct customer.
Principles the shop is built on
- Extend, do not replace. Every module we ship sits alongside SiteMinder. We never ask you to swap systems.
- Plain pricing. AUD per property per month. No setup fees, no annual lock-in unless you actively want one.
- Honest support. Australian business hours plus Podgorica coverage. English (AU), plus some Serbian, French, and Italian on request.
- Small catalogue. Twelve modules today. We would rather retire a mediocre one than pad the shop.
Rmsclaud in mid-2026
- 310+ SiteMinder-connected properties
- 12 live modules
- 99.7% realised uptime across 2025
- 4 h median first response on support tickets, Podgorica business hours
- < 2 min median activation from checkout to first successful SiteMinder sync